You pay for your order as soon as you place it. Payments are made through the payment service provider Paysera. The full payment conditions are set out in section 5 of the Terms and Conditions of Purchase.
How to pay
When you click the “Place Order” button, you will be taken to the Paysera payment page, where you can choose the payment method that suits you best: online banking, a payment card or another method offered.
After a successful payment, you will be returned to our online store and receive an email saying that your order has been received.
We do not receive or store your bank account or payment card details – payments are processed securely through Paysera.
Important: an order must be paid for within 60 minutes of placing it. If we do not receive payment confirmation within this time, the order is cancelled automatically. If the payment fails, you can place the order again.
We do not currently offer any other payment methods. It is not possible to pay in cash, to the courier, when collecting the goods at the store, or by bank transfer against a pro forma invoice.
VAT invoice
We will email you the VAT invoice when your order has been shipped or, if you chose to collect it at the store, when you collect the goods.
If you are buying on behalf of a company, choose “Company” when placing the order and enter its details. These details will be included in the invoice.
We send invoices electronically only.
Refunds
If an order is cancelled or you return goods for which a refund is due, we refund the money by the same payment method you used, no later than within 14 days, in accordance with the conditions set out in the Terms and Conditions of Purchase and in the law.
If you have any questions about payment, contact us by email at [email protected]. We will be happy to help!