We deliver by courier to the address you give, or to the parcel locker or pickup point you choose. You can also collect your order free of charge at our store in Kaunas.
You will see the available delivery methods and their prices when placing your order. The full delivery and collection conditions are set out in sections 6 and 7 of the Terms and Conditions of Purchase.
Delivery prices
All prices include VAT and do not depend on the value of the order or the weight of the parcel.
| Country | Courier | Parcel locker or pickup point |
|---|---|---|
| Lithuania | €5.00 | €3.00 |
| Neringa (Curonian Spit) | €35.00 | – |
| Latvia | €6.00 | €4.00 |
| Estonia | €7.00 | €5.00 |
| Poland | €9.99 | – |
| Ireland, Austria, Belgium, Czechia, Denmark, Luxembourg, Netherlands, France, Slovakia, Slovenia, Finland, Sweden, Hungary, Germany | €15.00 | – |
| Bulgaria, Greece, Spain, Italy, Croatia, Portugal, Romania | €19.00 | – |
We do not deliver to other countries. We charge no additional delivery fees.
Delivery times
Goods in stock are usually shipped within 1-2 working days of receiving payment.
Estimated delivery times from shipment:
- in Lithuania – 1-2 working days;
- in Latvia and Estonia – 2-3 working days;
- in other countries – 3-7 working days.
These times are indicative and may depend on the work of the courier services.
Once your order has been shipped, we will email you a parcel tracking link. The courier service will let you know about the expected delivery by text message or email.
Collection at the store
Address: V. Krėvės pr. 49, 49438 Kaunas, Lithuania
Opening hours: Mon-Fri, 9:00-18:00
We will let you know by email when your order is ready for collection.
Please collect your order within 7 days of receiving this message. If you do not collect it within this time, we may cancel the order and refund the money you paid.
If there is a problem with your parcel
Damaged parcel
If you notice damaged packaging, ask the courier or pickup point employee to record the damage. When collecting a parcel from a parcel locker, we recommend photographing any damage to the packaging you notice.
Please report any damage to us within 2 working days by email at [email protected] and, if possible, add photos. Keep the packaging until the problem has been resolved.
Late parcel
You can check where your parcel is and its delivery status by clicking the tracking link you received by email. For a more exact delivery time, you can contact the courier service directly.
Parcel marked as delivered, but you have not received it
Contact us by email at [email protected] – we will help you find out what happened.
Parcel returned to sender
If a parcel comes back to us because you did not collect it, refused to accept it or gave an incorrect delivery address, we may offer to deliver it again or to cancel the order.
If you choose repeat delivery, you will need to pay for it again.
If the parcel is returned for reasons within your control and the order is cancelled, you will have to reimburse the additional return costs we actually and reasonably incurred. This condition does not apply where, under the law, the buyer does not have to bear such costs.
If you have any questions, write to [email protected].